Privacy Policy

Ordron Pty Ltd trades as Ordron and operates from Sydney, New South Wales. We provide finance automation services to Australian mid-market businesses. In this policy, "we", "us" and "our" refer to Ordron Pty Ltd (ABN 75 695 388 893).

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) issued by the Office of the Australian Information Commissioner (OAIC).

We only collect personal information that is reasonably necessary to deliver our services and respond to enquiries. Depending on how you interact with us, that may include:

• Name, business email address, company name and role, submitted through forms on this website (Roadmap booking, Diagnostic, lead magnet downloads, contact form).
• Information you choose to share about your finance operations, such as your accounting platform, team size, invoice volume and current workflow pain points.
• Records of communications between us, including emails, meeting notes and call recordings (where you have consented).
• Standard technical information collected automatically, such as IP address, browser type, device type, referring URL and pages visited.

We do not knowingly collect sensitive information (as defined in the Privacy Act) through this website. Please do not include sensitive information in form submissions.

We collect personal information directly from you when you:

• Submit a form on this website, including the Finance Automation Roadmap booking form, the Finance Automation Diagnostic, lead magnet request forms or the contact form.
• Email us at hello@ordron.com or partnerships@ordron.com.
• Engage us as a client, supplier or referral partner.

We also collect limited technical information automatically when you visit this website, through cookies and analytics tools. See "Cookies and analytics" below.

We use personal information to:

• Respond to enquiries, prepare quotes and deliver the services you have requested.
• Send the lead magnet, diagnostic result or report you have asked for.
• Schedule and run Roadmap calls and any follow-up conversations.
• Send occasional updates about Ordron's work, where you have asked to receive them. You can unsubscribe at any time.
• Operate, secure and improve this website and our services.
• Meet our legal, tax and regulatory obligations.

We do not sell personal information. We do not use your information for automated decision-making that has a legal or similarly significant effect on you.

We share personal information only where it is necessary to run our business or where we are required to. That may include:

• Trusted service providers who help us operate the business: hosting, email, calendar scheduling, customer relationship management, analytics and payment platforms. These providers are contractually required to protect your information and to use it only for the purposes we engage them for.
• Professional advisors such as lawyers, accountants and auditors, where reasonably necessary.
• Australian government agencies or law enforcement, where we are required to by law.

We do not disclose personal information to third parties for their own marketing purposes.

We store personal information in cloud services operated by reputable providers. We use access controls, encryption in transit and at rest where supported, and the principle of least privilege within our team. Records that are no longer required are securely deleted or de-identified.

No system is perfectly secure. If we become aware of an eligible data breach involving your personal information, we will notify you and the OAIC in line with the Notifiable Data Breaches scheme.

Some of the service providers we use may store or process personal information outside Australia. The countries this most commonly involves are the United States and member states of the European Union. Where we engage providers located overseas, we take reasonable steps to ensure they handle personal information consistently with the Australian Privacy Principles.

This website uses cookies and similar technologies for three purposes: keeping the site working, remembering preferences such as form state, and measuring how the site is used so we can improve it.

We use privacy-aware analytics to understand which pages are visited and how the site performs. Where used, analytics data is aggregated and not used to identify individual visitors. You can disable cookies in your browser at any time. Some site features may not work as expected if cookies are disabled.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Ask what personal information we hold about you and request a copy.
• Ask us to correct personal information that is inaccurate, incomplete or out of date.
• Ask us to delete personal information we are not required to keep.
• Withdraw consent for marketing communications at any time, by clicking unsubscribe in any email or by emailing us.

To make any of these requests, email hello@ordron.com. We will respond within 30 days. We may need to verify your identity before acting on a request.

If you believe we have mishandled your personal information, please contact us first at hello@ordron.com so we can investigate and respond. We aim to acknowledge complaints within five business days and resolve them within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The current version will always be available at this URL, and the "Last updated" date at the top will reflect the most recent change. Material changes will be communicated to active clients directly.

Questions or requests about this policy or your personal information can be sent to:

Ordron Pty Ltd
ABN 75 695 388 893
Sydney, NSW, 2059, Australia
Email: hello@ordron.com